Returns & Refunds Policy
Every piece at The Bloom and Blossom Store is handmade and many items are personalised, so we do not accept returns or exchanges for change of mind, wrong size/colour chosen by the customer, or personalised name items made as ordered.
We accept a return only in these cases:
1. Damaged, defective or incorrect item
- Contact us within 48 hours of delivery on WhatsApp (wa.me/918076323737) or email (info@bloomandblossom.in).
- Share a clear unboxing video and photos showing the damage or the wrong item.
- After verification we will send a free replacement or issue a full refund to the original payment method within 7 working days. You do not pay any return shipping.
2. Refused at delivery (unopened)
- If you refuse the parcel at the time of delivery without opening it, it will be returned to us. For prepaid orders, the refund will be processed after the parcel reaches us, minus the shipping charges.
Requests made after 48 hours, without an unboxing video, or for items that have been used, washed or altered cannot be accepted.